Terms of sale
TERMS OF SALE
These Terms of Sale govern all purchases made on Sneakers Studio (https://sneakers-studio.com). By placing an order with us, you agree to be bound by the terms set out below.
1. APPLICABILITY & ORDER PLACEMENT
All orders placed through our online store constitute a binding offer by you to purchase the selected products under these Terms of Sale.
- Order Confirmation: After submitting an order, you will receive an automated confirmation email. This email serves as an acknowledgment of receipt and constitutes acceptance of the sale contract.
- Right to Refuse: Sneakers Studio reserves the right to cancel or decline any order in the event of stock unavailability, pricing errors, suspicious/fraudulent activity, or payment processor failure.
2. PRICING & CURRENCY
- All prices displayed on our website are denominated in British Pounds (GBP / £) unless a different local currency is selected at checkout.
- Prices exclude shipping and delivery charges, which are clearly calculated and displayed before you finalize payment.
- We make every effort to maintain accurate pricing. In the rare event of an obvious typographic error in product pricing, we reserve the right to correct the error and cancel any affected orders before shipment.
3. PAYMENT METHODS & SECURITY
We accept standard electronic payment methods including major credit/debit cards (Visa, MasterCard, American Express) and express checkout solutions (such as Apple Pay, Google Pay, and PayPal).
- Payments are securely encrypted and captured immediately upon order confirmation.
- By providing your payment information, you represent and warrant that you are legally authorized to use the designated payment method.
4. DELIVERY & RISK OF LOSS
- Orders are processed within 1 to 3 business days and delivered according to our estimated transit windows (typically 5 to 12 business days depending on location).
- Delivery dates are estimates and cannot be guaranteed due to potential third-party postal delays or customs inspections.
- Risk of loss, damage, and ownership of the goods transfer to you upon successful delivery by the carrier to the address provided during checkout.
5. CANCELLATION & RETURN RIGHTS
- Statutory Right to Cancel: In accordance with UK Consumer Contracts Regulations, you have the right to cancel your purchase and request a return within 14 calendar days from the date you receive your goods.
- Return Condition: Products must be returned in their original, unused condition, complete with original tags and protective packaging. Items showing signs of wear, washing, or damage are not eligible for a full refund.
- Return Shipping: Unless the item received is defective or significantly not as described, return shipping costs remain the responsibility of the customer.
6. DEFECTIVE GOODS & WARRANTY
If you receive an item that is damaged, defective, or incorrect upon delivery, please notify our customer support within 48 hours of receipt with photographic proof. We will arrange a replacement or issue a full refund at no additional cost to you in accordance with the UK Consumer Rights Act.
7. LIMITATION OF LIABILITY
Sneakers Studio shall not be liable for any indirect, incidental, or consequential damages resulting from the purchase, delivery, or use of our products. Our maximum liability to you for any claim arising out of an order shall not exceed the total price paid for the specific goods in question.
8. GOVERNING LAW & JURISDICTION
These Terms of Sale and all contracts concluded on our website are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. CUSTOMER SUPPORT
For any queries, claims, or post-purchase support, please contact our team:
- Email: hello.sneakersstudio@outlook.com
- Telephone: +44 6 12 65 77 09
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)