SHIPPING POLICY

Thank you for visiting and shopping at Sneakers Studio. Below are the terms and conditions that constitute our Shipping Policy.

1. ORDER PROCESSING TIME
All orders are processed and handed over to our carrier within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email. 
You will receive an automated dispatch notification containing tracking details as soon as your package has been processed and scanned by the carrier.

2. ESTIMATED DELIVERY TIMES
We provide tracked delivery across the United Kingdom and internationally. 

- United Kingdom: 5 to 10 business days (estimated).
- Europe & International: 6 to 12 business days (estimated).

Please note: All delivery timeframes displayed on our website or during checkout are estimates based on standard transit conditions and do not constitute guaranteed arrival dates. External variables such as international logistics flow, customs checks, high-volume peak periods, severe weather events, or postal strikes may occasionally extend delivery duration.

3. SHIPPING RATES & FEES
Shipping costs for your order are calculated in real-time and clearly displayed at checkout before payment completion. Any promotional free shipping tiers will be automatically applied at the time of purchase when eligible.

4. SHIPMENT CONFIRMATION & ORDER TRACKING
Once your package is collected by the shipping carrier, you will receive an email containing a dedicated tracking number and tracking portal link. Please allow 24 to 48 hours for tracking events to update in the global courier database.

5. CUSTOMS, DUTIES & IMPORT CHARGES
Sneakers Studio ships orders in accordance with standard international trade standards. Unless explicitly stated at checkout, Sneakers Studio is not liable for local custom clearance delays or any import taxes, tariffs, or clearance charges imposed by the destination country's government authorities. All such fees remain the sole responsibility of the customer.

6. ADDRESS ACCURACY & UNDELIVERABLE PARCELS
It is the customer’s responsibility to verify the accuracy and completeness of the delivery address provided at checkout. Sneakers Studio cannot be held liable for delayed, lost, or misrouted shipments resulting from incomplete or inaccurate address data provided at the time of purchase.

7. LOST, DAMAGED OR DELAYED PARCELS
If your package shows significant delay beyond our estimated transit windows, or if you receive your order in a damaged condition, please contact our support team promptly with your order number and photo evidence (if applicable) so we can initiate an official investigation with the carrier.

8. CONTACT INFORMATION
For any questions, updates, or inquiries regarding the delivery of your shipment, please reach out to:

Trading Name: Sneakers Studio
Customer Support: hello.sneakersstudio@outlook.com
Support Response Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)